Insurance
High-Resilience Connectivity For An Insurance Company
Scout Outsource designed and delivered a high-resilience branch network for a regulated insurance company, replacing single-carrier circuits with diverse-path fibre, automatic failover and proactive monitoring at every site.
The challenge
Branch offices depended on single circuits. Any carrier fault took a whole office offline, and the business had no visibility of degradation before users began reporting it.
What we did
Scout designed a dual-carrier topology with diverse physical paths, automatic failover and an internet breakout at each site, backed by proactive monitoring and alerting.
Outcomes
- Diverse-path fibre at every branch with automatic failover
- Proactive monitoring with alerting before users are affected
- Single point of accountability across both carriers
Common questions
How do you stop a single carrier fault taking an office offline?
By running two circuits from different carriers over physically diverse paths into each site, with automatic failover between them. A fault on one path moves traffic to the other without manual intervention, and because the paths are physically separate, one cable strike cannot take both down.
What does diverse-path fibre actually mean?
It means the two circuits enter the building by different physical routes and do not share ducts, exchanges or last-mile infrastructure. Two circuits from different providers that run through the same duct are not diverse. They fail together, which is the most common gap we find in networks that were sold as resilient.
How quickly does failover happen?
On a correctly configured dual-carrier design, fast enough that most users notice nothing beyond a brief pause. The achievable time depends on the routing protocol and the carriers involved, so we confirm it per site during design rather than quoting a number up front.
Next step
Tell us what solution you're looking for.
We'll scope it, quote it, and say plainly if a smaller piece of work would solve the problem instead.