FAQs
Questions we get asked.
If yours isn't here, email us. We'd rather answer it directly than guess at it on a web page.
Do you really beat any price on Microsoft licensing and voice minutes?
Yes. Send us your current quote or renewal and we will beat it. We will also tell you if your SKU mix is wrong, which is usually where the larger saving sits. One review cut a global client's annual Microsoft cost by 21%.
What size of business do you work with?
We specialise in medium to enterprise businesses. Our services are built to scale, so the same platform supports a 50-seat office and a multi-site enterprise estate.
Can you take over an estate that someone else built?
Yes. Most of our engagements begin with an existing environment. We start with a discovery and documentation exercise, agree what stays and what changes, then transition in planned phases rather than a single cutover.
Is support really 24/7?
Yes. Our helpdesk and call centre operate around the clock, including weekends and public holidays, with proactive monitoring that raises issues before your users report them.
Which security vendors do you work with?
We are accredited across Ironscales for email security, Sophos for endpoint and firewall, Netskope for SASE and cloud security, and Druva for backup and ransomware recovery. Because we carry several, we specify against your risk rather than the one product we happen to sell.
Do you supply hardware as well as services?
Yes, but infrastructure hardware only. We supply and support Dell and Lenovo servers, storage, SAN and networking, and through our Modac partnership we deliver full data centre infrastructure including power, cooling, racks and fire suppression. We do not sell laptops, desktops, handsets or headsets. Our helpdesk supports those whoever you bought them from.
What is Renewals360?
Renewals360 is a software asset management platform we supply and support, used to track licences, support contracts and renewal dates across your whole estate. It replaces the renewals spreadsheet, so nothing lapses unnoticed and you can forecast budget properly.
Where are your teams based?
In South Africa. Our teams deliver nationally and run on shift patterns for round-the-clock cover, which is how we keep call centre, helpdesk and development costs down without losing working-day overlap.
How do we get started?
Tell us what solution you are looking for. We will scope it, quote it and tell you honestly if a smaller piece of work would solve the problem. Use the contact form and the right person will come back to you.
Next step
Tell us what solution you're looking for.
We'll scope it, quote it, and say plainly if a smaller piece of work would solve the problem instead.